Delivery Policy

At Thoughtful Gift, we are committed to delivering your gifts safely, quickly, and with care. This Delivery Policy outlines how we handle orders and deliveries.

1. Order Processing

All orders are processed within 24–48 hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Timeframe

Delivery timelines depend on your location:

• Within Lagos: 1–3 business days
• Outside Lagos (Nationwide): 2–5 business days

Please note that delivery times are estimates and may vary due to unforeseen circumstances.

3. Delivery Fees

Delivery charges are calculated based on your location and will be displayed at checkout before payment is completed.

4. Delivery Partners

We work with trusted logistics partners to ensure your orders are delivered safely and on time.

5. Failed Deliveries

Please ensure your delivery details are accurate.
If a delivery attempt fails due to incorrect information or unavailability, additional charges may apply for re-delivery.

6. Order Tracking

Once your order has been dispatched, you may receive updates regarding your delivery status where applicable.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 24 hours of delivery. We will review the issue and provide a suitable resolution.